Shipping Information

The Brace Shop, Inc. and its affiliated websites will make every attempt to ship out your order as soon as possible. We occasionally do run out of stock at which time your order may be shipped directly from the manufacturer to ensure fast delivery of your item.  You may receive two or three packages to complete a large order.  There will be no additional shipping charges because of multiple deliveries. If the manufacturer is also out of stock, the item will be shipped according to the customers requested shipping method when the product becomes available.

All USA orders placed online are shipped either UPS Ground, UPS 3 Day, UPS 2 Day, UPS Next Day Saver, UPS Next Day (before 10:30AM) or US Priority Mail, unless other arrangements are made via phone, email or fax.  Saturday deliveries can be requested only via phone where available.

Overseas orders are shipped either Fed EX International or USPS Global Express Mail. Canadian orders are also shipped either Fed EX International or USPS Global Express Mail. If you have any questions, concerning shipping, please email us or call one of our customer service representatives using our instant message service, or our toll free number at: 866-325-8045.

All UPS NEXT DAY ORDERS PLACED ON FRIDAY BEFORE 2:00 PM EST WILL BE DELIVERED THE FOLLOWING MONDAY (NOT SATURDAY). AFTER 2:00 PM EST ALL UPS NEXT DAY ORDERS WILL SHIP ON MONDAY FOR A TUESDAY DELIVERY. Remember, UPS does not ship to P.O. Boxes.  Please remember that orders are shipped out using Eastern Standard Time.  Please note the time zone differences when requesting immediate shipping. Any order placed after 2:00PM EST will be shipped the following day.

The Brace Shop, Inc. and its affiliated websites offer free ground shipping for all orders over $100.00 within the Continental USA  Canceling items, combining orders, or changing your shipping address, shipment method, or preference might affect your order's eligibility for free shipping.

We reserve the right to change or discontinue our free shipping offer at any time.

Please see our free shipping guidelines: Click Here.

To see estimated delivery time via UPS and Fed Ex ground shipping press the map:

If multiple products are ordered to qualify for free UPS ground shipping, and an item is currently out of stock, the customer will have the option of shipping out the items in stock with free ground shipping and pay our flat rate ground shipping for the out of stock item when it becomes available, or waiting until that item becomes available and shipping out the complete order with free ground shipping.

Can you send to an address other than my billing address?

We can send your shipment to another address, but for your protection you will need to give us your credit card's billing address. This will help protect you from any unauthorized use of your card.  If the billing address does not match your credit cards bank information the order will be automatically declined.

How will I know the order has been processed?

We will send you an automatically-generated acknowledgement stating that we have received your order immediately after you place it online.  Please print out the acknowledgement as it will have your order number.  Please keep this reference number if you need to contact us. If you did not receive an email after you placed your order please check the email address your have indicated. Please call us ASAP if you were not sent an email acknowledging your order.

You will be notified within 48 hours of any delay with your order. Credit card transactions are subject to verification by issuing bank.

Shipping to Canada is via USPS International or Fed Ex Global Express.  The method of shipping will depend on the size and/or weight of the item shipped. The customer is responsible for all customs duties, VAT, and other taxes.

The Brace Shop, Inc. and its affiliated websites are not responsible for these duties and taxes. Please contact our head office for questions on shipping to Canada. There are no additional charges when shipping to Canada. The Brace Shop, Inc. cannot control the delivery time when shipping to Canada. It may take up to two weeks to receive your product.

To enter a military address:

1) In the City field, enter one of the following codes:

Code
APO
FPO Description
Air/Army Post Office
Fleet Post Office

2) In the State field, select one of the following:

Armed Forces Europe, Middle East, Africa and Canada (AE)
Armed Forces Americas (AA)
Armed Forces Pacific (AP)

3) In the Zip/Postal field, enter the 5-digit zip code for the APO/FPO address.
Please note that an additional service charge will be applied to all orders sent to military addresses to cover the extra delivery costs. This charge will be displayed on the checkout page. To help defray this cost, we will waive our normal handling fee for military orders.

In addition, please note that The Brace Shop is responsible only for the delivery of your order from our warehouses to the U.S. military postal service. Once your orders are received by the U.S. military postal service, events beyond our control can impact delivery to the final APO/FPO destination.

The Brace Shop, Inc. and its affiliated websites offers a wide range of shipping alternatives outside of the U.S. and Canada.  Please contact our main office using our toll free number at: 866-325-8045 or (954) 574-9720 for details on shipping to your particular country.  The customer is responsible for all customs duties, taxes and tariffs.  Most orders are sent via US Global International Mail or Fed EX International.

If you have not received your order within a reasonable time, please contact our main office for tracking number verification if applicable. The Brace Shop, Inc. and its affiliated websites cannot guarantee the delivery time for your particular country.

All orders outside the USA that are not shipped to the billing address of the credit card may require additional information and maybe delayed until verification has been obtained. 

Important Notice to International Customers:

By the act of ordering a product you agree to pay any duties, customs, taxes or fees required by your government or the shipper.  The Brace Shop, Inc.  is not responsible for any of these additional charges.  In the event of a return (except where it may be our error), you will be refunded the cost of the item* only but you must pay the return shipping costs. The Brace Shop, Inc. will enclose the required paperwork (if requested) with your order if your country considers these brace products tax and duty free. All shipping charges for exchanges from overseas customers are the responsibility of the customer.

***A restocking fee of 15% applies to all orders, except exchanges, shipping errors caused by our warehouse, or manufacturers defects. A 25% restocking fee may be applied if a customer returns an item without a RA# or returns a product to the manufacturer without an RA# or instructions from The Brace Shop, Inc.  The Brace Shop, Inc. is not responsible for delays in shipping due to inclement weather.